Refund Policy

Last updated 22 October 2026

If Sullivo does not work for you, we want to put it right. Purchases are processed by Dodo Payments, our merchant of record, and refunds go back through it to the way you paid.

Chapters that fail

A chapter counts against your plan or credits when it starts being written. If writing it fails, including when our servers restart part-way through, the chapter or credits are given back automatically. You do not need to ask.

Subscriptions

• Your first payment: if you are not happy, ask within 7 days of subscribing for a full refund, as long as you have written no more than 2 chapters on the plan.
• Cancelling: you can cancel at any time from the plan panel in the app. You are not charged again and keep your plan until the end of the period you have paid for. We do not refund the unused part of a period you have started.
• Changing plan: when you move between Pro and Max, the portal shows the price change before you confirm it.

Credits

A credit pack you have not used any of can be refunded in full within 14 days of buying it. Credits you have used are not refundable.

Mistakes on our side

Duplicate charges, charges after you cancelled, and charges for something you could not use because of a fault on our side are always refunded in full.

How to ask

Write to [set CHARON_CONTACT_EMAIL] from the email on your account, with your username and, if you have it, the payment or receipt number. We reply within 3 business days. Approved refunds are issued to your original payment method, usually within 5 to 10 business days depending on your bank. Please contact us before disputing a charge with your bank; it is usually faster.